[suggestion]

[andresx01]

format's

for Lost Items/Scam/Acct Hack Reports

can follow this format :

Reporter ( Victim ) Character Name:
Reported ( Accused ) Character Name/s:
Date and Time of last login with items inside:
Date and Time noticed account got hacked/Scammed:
List of Hacked Items:

Screenshots of Hacked Items/Scammed Items:
( we need recent SS )

Did you shared your password to the accused:
Other Character Names whom you shared your Account password:
Are you playing at home or Cafes:


Detailed report how you got hacked:

For 3PP/Bug Reports

Bug Report

Character Name:
Type of Bug:
- Item Bug
- Account Bug
- Character Bug
- Guild Bug

Give a detailed explanation of the type of bug:



3PP Report

Reporter Character Name:
Reported Character Name:
Video Proofs

For in-game offenses

reporter:
reported:
date and time:
additional information :

 

[♥Linda♥]

this is already written in every Report Section xD

/closed

 

[RESiSTANT]

We don't actually want to give help to hacked account cases because of our golden rule.

Golden Rule: NEVER Ever Give Anyone Else Your Login Info (User and Pass)... Never!
The moment you gave someone your login info (user and pass) you gave him every Item, Zen, WebShop Credits belonging to that account, including the account itself.
So if you share your login info with anyone don't come crying that your items are gone or WebShop Credits is gone or that your account password were changed.
Infinity policy on lost items: We will never give back any lost items no matter what the cause of the loss is.