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  1. #1
    Legend

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    Default Report Section Rules & Regulations

    Report Section Rules and Regulations!

    To start off, every time you create a thread, you must select the appropriate prefix from the list seen below:



    After you have selected prefix, you have to name the violator.
    This is meant to ease job for GM's to identify your problem and resolve it as quick as possible.
    Note: You cannot post a Thread without prefix, if you find that prefix you want is not there, contact the
    Lead Moderator



    Not Following the Report Rules will lead to Penalty:

    - 1st = Warning without infraction.
    - 2nd = Warning with infraction.
    - 3rd = 3 days Ban.
    - 4th = 5 days Ban.
    After 4th ban the ban time is always 5 days.




    Ground Rules:
    Each Report Rules Section has more information of what should be inside the report, those are only the ground rules!


    Screenshot

    - Upload Images ONLY at https://postimage.org/ or https://imgur.com/.
    - Images Uploaded on other Sites than these will NOT be accepted.

    * No File Attachments Allowed as Screenshot.
    * Edited Images are NOT allowed.

    - Bear in mind that we have software to check if an image is edited with any other software such photoshop or paint.
    - You will get banned permanently for posting fake screenshot report!

    * Screenshots must be Upload from InfinityMU/Photos Folder


    Video

    -We recommend you to use: Bandicam Or Camtasia
    -Upload the Video to Youtube.

    -Please record the suspicious players in the best video quality!
    Very low FPS videos, high latency videos or low quality (resolution) videos will not be accepted.

    Reports that require Full Screen+Task manager with all the running processes showen:

    Bug Abuse.
    Video Hack Report and Macro Report(Auto Combo/Auto Pot)
    Battle Event Report.



    :::Guidelines:::


    On the following Always write the reported character name in the title and only that!
    You can explain what happend inside the report:


    Hack Report.
    Macro Report.
    Battle Event Report.
    Scammer Report.

    Harassment Report.
    Spam Report.
    Improper or Offensive Nick/Guild Report.
    Advertising Report.
    Sell / Buy for real money report.
    Bug Abuse.
    Duel Room Report
    Buy/Sell Items - Other Game/Server.



    Report Rules Links:
    In each link you can find translation to Tagalog and Spanish!

    All the Reports must be made in English!




    Bug Reports ( Used for reporting game bugs, errors, development mistakes)

    The prefix must be: [Bug Report]
    For Example: [Bug Report] "Your Character Name" < this apply for any kind of bug you encounter!
    For Bug Abuse: [Bug Report] "The Reported Character Name"

    Always write your character name in the title for any kind of bug you encounter and only that.
    if its bug abuse type the reported character name in the title!
    You can explain what happend inside the report.




    Missing Items Reports (Used for reporting missing items)

    The prefix must be: [Missing Item Report] "Your Character Name".

    Always write your character name in the title and only that!
    You can explain what happend inside the report.


    :: Responsibility ::

    You take full responsibility for whatever happens with your account. It's you who must keep hackers, evil friends, younger brothers and other potential threats away from your account. The moment you have registered at InfinityMU you agree not to share your account to anyone.



    Hack Reports (Used for reporting suspicious players)

    In both video and screenshot report about macro (Auto Pot/Auto Combo):
    The Prefix must be: [Macro Usage] "The Reported Character Name".

    In Hack report such as Speed Hack/AntiRef and etc.. The Prefix must be: [Hack Report] "The Reported Character Name".

    Reporting Battle Event Teaming: The Prefix must be: [Battle Event Report] "The Reported Character Names".

    Reporting Duel Room Offense: The Prefix must be: [Duel Room Report] "The Reported Character Names".



    Scammer Reports (Used to report thieves/scammers)

    The prefix must be: [Scammer Report] "The Reported Character Name".





    Harassment Reports (Used to report inappropriate behaviours of community members)

    Insults - Prefix: [Harassment Reports] "The Reported Character Name".

    Bad Nickname or Guild Name - Prefix: [Improper or Offensive Nick/Guild Report] "The Reported Character Name".

    Spam Report - Prefix [Spam Report] "The Reported Character Name".





    Advertising Reports (Used to report players that advertise other games/sites)

    The prefix must be: [Advertising Report] "The Reported Character Name".





    Sell / Buy for real money Reports (Used to report players that trade items/accounts for real money or into other games)


    [Buy / Sell for real money Report] "The Reported Character Name".

    [Buy/Sell Items - Other Game/Server] "The Reported Character Name".



    Forum Reports (Used to report inappropriate forum behaviours or rules broken by a forum community member)



    IMPORTANT NOTE for Report Rules and Regulations:
    You are not allowed to discussing/leaking any content that are using/post inside Report Section,
    If you are caught for doing it, you'll be punish accordingly by the Staff Team.


    Post Scriptum:
    Before reporting someone be sure you have reviewed the following threads:

    The Game Rules!
    The Forum Rules!
    The Shoutbox Rules!

    The current Banning Procedures applied:

    Banning Procedures[Game Related]
    Banning Procedures[Forum Related]
    Banning Procedures[Shoutbox Related]

    In cases where a screenshot, or more, are required as proofs, the reporter can request the Staff Team to edit the SS in order to protect his identity.
    Original screenshot will be kept in the report section.
    Upon reporting a rule braker, reporting players have the right to ask for identity protection.
    This rule does not apply for Video reports.
    Each report case must be in separate thread!

    Note: The InfinityMU Staff Team Reserves the right to update the rules & regulations at any time if circumstances require us so.
    Fake Reports are severly punished!
    Upon registration you agreed to our Terms of Service that can be found HERE!
    Last edited by Peaceful; 04-25-2020 at 08:33 PM. Reason: updated

  2. #2
    Legend

    Users Country Flag
    Points: 147,693, Level: 100
    Points: 147,693, Level: 100
    Level completed: 0%,
    Points required for next Level: 0
    Level completed: 0%, Points required for next Level: 0
    Overall activity: 10.0%
    Overall activity: 10.0%
    Achievements:
    Three FriendsYour first GroupRecommendation First ClassVeteranTagger Second Class
    Awards:
    Community Award

    Join Date
    Jan 2016
    Age
    29
    Posts
    1,332
    My Mood
    Lonely
    Blog Entries
    15
    Mentioned
    70 Post(s)
    Tagged
    28 Thread(s)
    Quoted
    188 Post(s)
    Rep Power
    813

    Default

    In cases where a screenshot, or more, are required as proofs, the reporter can request the Staff Team to edit the SS in order to protect his identity. Original screenshot will be kept in the report section.
    Upon reporting a rule braker, reporting players have the right to ask for identity protection. This rule does not apply for Video reports.
    Small update to protect reporters identity in cases of Screenshot evidences.

  3. #3

    Users Country Flag
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    Overall activity: 7.0%
    Achievements:
    Three FriendsMax levelFurniture awardRecommendation First Class50000 Experience Points

    Join Date
    Aug 2012
    Location
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    Character
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    Guild
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    358 Post(s)
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    Quoted
    310 Post(s)
    Rep Power
    118

    Default

    -Please record the suspicious players in the best video quality ! Very low FPS videos, high latency videos or low quality (resolution) videos will not be accepted.
    -For a successful video report you must record at least 4 kills of the suspicious player (1 vs 1 situation & preferably same buffs or none at all for a better and stronger proof), we don't accept short videos any more, video should be at least 2 minutes long!
    -In the same video you MUST show us your stats and ALL your equipped items (try to this before engaging in PvP or after you consider that you have enough footage of the suspicious player - warp in another map and take your time to go over stats & items)
    -The suspicious character name must be visible and shown properly in the footage provided ( press "D" and hover your mouse over the target)
    -The video MUST be 100% unedited
    -Video date MUST not be older than 1 week (you are required to report immediately!)
    -You have to show us your full Desktop + Task Manager while you recording the suspicious player!
    Updated Video Report Rules!


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    by Scarlette



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  4. #4

    Users Country Flag
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    Awards:
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    Default

    /Update :

    IMPORTANT NOTE for Report Rules and Regulations :
    You are not allowed to discussing/leaking any content that are using/post inside Report Section,
    If you are caught for doing it, you'll be punish accordingly by Staff Team.

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    © Heruvim & Djinny


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  5. #5

    Users Country Flag
    Achievements:
    Three FriendsCreated Album picturesTagger First ClassMax leveliMU BloggerVeteran100000 Experience PointsOverdrive

    Join Date
    Sep 2015
    Location
    Latvia, Riga
    Character
    Kronwell
    Guild
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    Default

    Update:
    To start off, every time you create a thread, it's name must contain information of what the report is about, few examples:
    [Bug Report] Missing Draconite;
    [Missing item Report] Lost item in Chaos Machine;
    [AP Report] "Name of the player you are reporting";
    [Scammer Report] "Name of the player you are reporting";
    [Harassment Report] "Name of the player you are reporting";
    [Advertising Report] "Name of the player you are reporting";
    [Sell for real money report] "Name of the player you are reporting".

    As for Forum reports, it should be in similar way, few examples:
    [Forum harassment in PM's / Shoutbox / Wherever you are getting harrassed] "Name of the forum user you are reporting";
    [Improper size of Signature] "Name of the forum user you are reporting".

    Basically in brackets you put the information about what exactly is the issue, why are you reporting, and after it you write a name of player / short description of bug. Easy as that.
    Last edited by Kronwell; 02-04-2020 at 05:10 AM.

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  6. #6


    Users Country Flag
    Points: 18,690, Level: 86
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    Overall activity: 55.0%
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    Join Date
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    Default

    New Policy:

    Auto Pot Video Cases:
    You have to show us your full Desktop + Task Manager while you recording the suspicious player!
    The Video must be 2 min long.
    video below 2 min won't be accepted.
    Incase the player is in PVP Area You have to kill him at least 1 or 2 times for successful report.
    (Kills are in order to see the player reaction).
    Player who pot non-stop over a min without moving would still have a chance to be banned if the GM team decied to.

    Videos of players who pot non stop over a min while moving and without attacking Still put the player at risk to be banned if the GM Team decied to.



    Reporting Battle Event Teaming:

    Prefix: [Battle Event Report]
    Example: [Battle Event Report] the reported characters name.

    -We recommend you to use: Bandicam Or Camtasia
    -Upload the Video to Youtube.

    -Please record the suspicious players in the best video quality!
    Very low FPS videos, high latency videos or low quality (resolution) videos will not be accepted.

    You have to show us your full Desktop + Task Manager while you recording the suspicious players!

    -Video must 2 min long.
    -videos below 2 min won't be accepted.
    -Click on "F5" to show the character names that are in the arena.

    -Video date MUST not be older than 1 week (you are required to report immediatly!


    :: Bug Abuse ::

    if you have any suspicion about a player who abuse any kind of bug report him immediately.
    please provide the reported character name in the title.
    - You have to show us your full Desktop + Task Manager while you recording the suspicious player!


    11.1.2020

    Video (Auto Combo/Auto Pot) report rules has been updated:

    You have to show us your full Desktop + Task Manager while you recording the suspicious player!

    Last edited by Peaceful; 03-23-2020 at 09:46 PM.

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  7. #7

    Users Country Flag
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    Join Date
    Sep 2015
    Location
    Latvia, Riga
    Character
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    Guild
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    Default

    Update from:
    To start off, every time you create a thread, it's name must contain information of what the report is about, few examples:
    [Bug Report] Missing Draconite;
    [Missing item Report] Lost item in Chaos Machine;
    [AP Report] "Name of the player you are reporting";
    [Scammer Report] "Name of the player you are reporting";
    [Harassment Report] "Name of the player you are reporting";
    [Advertising Report] "Name of the player you are reporting";
    [Sell for real money report] "Name of the player you are reporting".

    As for Forum reports, it should be in similar way, few examples:
    [Forum harassment in PM's / Shoutbox / Wherever you are getting harrassed] "Name of the forum user you are reporting";
    [Improper size of Signature] "Name of the forum user you are reporting".

    Basically in brackets you put the information about what exactly is the issue, why are you reporting, and after it you write a name of player / short description of bug. Easy as that.
    To:
    To start off, every time you create a thread, you must select the appropriate prefix from the list seen below:


    After you have selected prefix, you have to name the violator or short description in few words if it's a bug or missing item, for example: "[Missing item Report] Lost item after DC at Jerridon" or "[Harassment Report] Name of player you are reporting", this is meant to ease job for GM's to identify your problem and resolve it as quick as possible.
    Note: You cannot post a Thread without prefix, if you find that prefix you want is not there, contact Lead Moderator.
    Last edited by Kronwell; 02-04-2020 at 07:09 PM.

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