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  1. #1
    Legend

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    Default Report Section Rules & Regulations

    Report Section Rules and Regulations !


    To start off, every time you create a thread, it's name must contain information of what the report is about, few examples:
    [Bug Report] Missing Draconite;
    [Missing item Report] Lost item in Chaos Machine;
    [AP Report] "Name of the player you are reporting";
    [Scammer Report] "Name of the player you are reporting";
    [Harassment Report] "Name of the player you are reporting";
    [Advertising Report] "Name of the player you are reporting";
    [Sell for real money report] "Name of the player you are reporting".

    As for Forum reports, it should be in similar way, few examples:
    [Forum harassment in PM's / Shoutbox / Wherever you are getting harrassed] "Name of the forum user you are reporting";
    [Improper size of Signature] "Name of the forum user you are reporting".

    Basically in brackets you put the information about what exactly is the issue, why are you reporting, and after it you write a name of player / short description of bug. Easy as that.

    Bug Reports ( Used for reporting game bugs, errors, development mistakes)

    Rules & Regulations:

    -If you encounter any problems with your character/account please provide only the character name (NO Account ID / NO Password) and explain the situation providing as many details as you can.



    -If you wish to report a game bug/exploit, we do require a screenshot or a short video on how it occured and also a detailed explanaition how to reproduce it.



    Missing Items Reports ( Used for reporting missing items)

    Rules & Regulations:

    -We now provide a 100% Refund system on lost/missing items from your account IF the item was lost by lag / chaos machine / Jerridon NPC / deletion of character



    -Please submit your character name only (NO Account ID / NO Password) and explain the situation providing as many details as you can.



    Hack Reports (Used for reporting suspicious players)

    Rules & Regulations:

    A)Video Reports:

    -Please record the suspicious players in the best video quality ! Very low FPS videos, high latency videos or low quality (resolution) videos will not be accepted.



    -For a successful video report you must record at least 4 kills of the suspicious player (1 vs 1 situation & prefferably same buffs or none at all for a better and stronger proof)



    we don't accept short videos any more, video should be at least 2 minutes long!
    -In the same video you MUST show us your stats and ALL your equiped items (try to this before engaging in PvP or after you consider that you have enough footage of the suspicious player - warp in another map and take your time to go over stats & items)
    -The suspicious character name must be visible and shown properly in the footage provided ( press "D" and hover your mouse over the target)
    -The video MUST be 100% unedited
    -Video date MUST not be older than 1 week (you are required to report immediatly!)
    - You have to show us your full Desktop + Task Manager while you recording the suspicious player!

    *For reporting macro users all above requirements do not apply and video can be pure show off of macro user!


    B)Screenshot reports:


    -For every Auto Combo / Auto Potion / Hack Discussion / Hack Simulation situation you encounter in game please take a screenshot and report it



    -Full chat log has to be shown in the screenshot (Press "F4" 3 times to open full chat log)
    (exceptions can be made in clear & indeed situations)



    -Please provide the character name of the suspicious player
    -Screenshots must be 100% original and uploaded directly from your game folder (InfinityMU>Photo) to one of the following image hosting sites : https://postimage.io/ or http://imgur.com/ (any other image hosting websites are not considered as valid)
    -Screenshots must NOT be older than 1 week (you are required to report immediatly!)





    Scammer Reports ( Used to report thieves / scammers)

    Rules & Regulations:

    -In order to successfully submit a scammer report you MUST provide strong proofs (Screenshots or Videos)
    -You must provide the scammer character name
    -You must provide your character name if you got scammed
    -You must explain the situations with as many details as possible so we can fully understand what happend
    -Screenshots must be 100% original and uploaded directly from your game folder (InfinityMU>Photo) to one of the following image hosting sites : https://postimage.io/ or http://imgur.com/ (any other image hosting websites are not considered as valid)



    Harassment Reports ( Used to report inappropriate behaviours of community members)

    Rules & Regulations:

    -In order to successfully submit a harassment report you must provide strong proofs (screenshots or Videos)
    -You must provide the character name of the reported player
    -You must provide one or more screenshots with full chat log opened (press "F4" several times to enlarge it) and with full conversation
    -You must provide a short explanation on the situation
    -Screenshots must be 100% original and uploaded directly from your game folder (InfinityMU>Photo) to one of the following image hosting sites : https://postimage.io/ or http://imgur.com/ (any other image hosting websites are not considered valid)
    -If the inappropriate behaviour / bad language happens to be in a different language than English you are obliged to translate the full conversation when you submit the report



    Advertising Reports ( Used to report players that advertise other games/sites)

    Rules & Regulations:

    -In order to successfully submit an advertising report you must provide enough proofs (Screenshots or Videos)
    -You must provide the character name of the reported player
    -You must provide one or more screenshots with full chat log opened (press "F4" several times to enlarge it) and with full conversation
    -Screenshots must be 100% original and uploaded directly from your game folder (InfinityMU>Photo) to one of the following image hosting sites : https://postimage.io/ or http://imgur.com/ (any other image hosting websites are not considered valid)
    -If the advertising happens to be in a different language than English you are obliged to translate the full conversation when you submit the report



    Sell / Buy for real money Reports (Used to report players that trade items/accounts for real money or into other games)

    Rules & Regulations :

    -In order to successfully submit a Real money Selling/Buying report you must provide enough proofs (Screenshots or Videos)
    -You must provide the character name of the reported player
    -You must provide one or more screenshots with full chat log opened (press "F4" several times to enlarge it) and with full conversation
    -Screenshots must be 100% original and uploaded directly from your game folder (InfinityMU>Photo) to one of the following image hosting sites : https://postimage.io/ or http://imgur.com/ (any other image hosting websites are not considered valid)
    -If the language used by the reported player is different than English you are obliged to translate the full conversation when you submit the report
    -To submit a report follow the link : Sell/Buy for real money Reports - New Thread



    Forum Reports (Used to report inappropriate forum behaviours or rules broken by a forum community member)

    Rules & Regulations :


    -In order to successfully submit a Forum Report you must provide enough proofs (Screenshots and Links)
    -Screenshots must be 100% original and uploaded to one of the following image hosting sites : https://postimage.io/ or http://imgur.com/ (any other image hosting websites are not considered valid)
    -You must provide the forum link where the situation took place (Not required for Shoutbox Reports)
    -If the language is different than English you are obliged to translate the full post/reply or any other previous post/reply if a Forum Moderator requires you to do it
    -You must provide a short explanation of the situation
    -The report must not lack a specific reason,it will lead to a failure if a violation has not been marked.
    Specific reasons count as the following ->
    Spamming,Insulting,Breaking Market Place rules,Flaming,Advertising and ChatBox violations,Signature violations and Inappropriate language,Staff disrespect and insults,last but not least - Multiple forum accounts.



    IMPORTANT NOTE for Report Rules and Regulations :
    You are not allowed to discussing/leaking any content that are using/post inside Report Section,
    If you are caught for doing it, you'll be punish accordingly by Staff Team.


    Post Scriptum:
    Before reporting someone be sure you have reviewed the following threads:
    The Game Rules !
    The Forum Rules!
    The Shoutbox Rules!

    The current Banning Procedures applied :
    Banning Procedures[Game Related]
    Banning Procedures[Forum Related]
    Banning Procedures[Shoutbox Related]

    In cases where a screenshot, or more, are required as proofs, the reporter can request the Staff Team to edit the SS in order to protect his identity. Original screenshot will be kept in the report section.
    Upon reporting a rule braker, reporting players have the right to ask for identity protection. This rule does not apply for Video reports.
    Each report case must be in separate thread!

    Nota Bene : The InfinityMU Staff Team Reserves the right to update the rules & regulations at any time if circumstances require us so.
    Fake Reports are severly punished !
    Upon registration you agreed to our Terms of Service that can be found HERE !

    Last edited by Kronwell; 10-07-2019 at 09:37 PM.

  2. #2
    Legend

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    Default

    In cases where a screenshot, or more, are required as proofs, the reporter can request the Staff Team to edit the SS in order to protect his identity. Original screenshot will be kept in the report section.
    Upon reporting a rule braker, reporting players have the right to ask for identity protection. This rule does not apply for Video reports.
    Small update to protect reporters identity in cases of Screenshot evidences.

  3. #3

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    Stan's Avatar

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    Default

    -Please record the suspicious players in the best video quality ! Very low FPS videos, high latency videos or low quality (resolution) videos will not be accepted.
    -For a successful video report you must record at least 4 kills of the suspicious player (1 vs 1 situation & preferably same buffs or none at all for a better and stronger proof), we don't accept short videos any more, video should be at least 2 minutes long!
    -In the same video you MUST show us your stats and ALL your equipped items (try to this before engaging in PvP or after you consider that you have enough footage of the suspicious player - warp in another map and take your time to go over stats & items)
    -The suspicious character name must be visible and shown properly in the footage provided ( press "D" and hover your mouse over the target)
    -The video MUST be 100% unedited
    -Video date MUST not be older than 1 week (you are required to report immediately!)
    -You have to show us your full Desktop + Task Manager while you recording the suspicious player!
    Updated Video Report Rules!


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  4. #4


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    Default

    /Update :

    IMPORTANT NOTE for Report Rules and Regulations :
    You are not allowed to discussing/leaking any content that are using/post inside Report Section,
    If you are caught for doing it, you'll be punish accordingly by Staff Team.

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    Support Email »
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  5. #5

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    Default

    Update:
    To start off, every time you create a thread, it's name must contain information of what the report is about, few examples:
    [Bug Report] Missing Draconite;
    [Missing item Report] Lost item in Chaos Machine;
    [AP Report] "Name of the player you are reporting";
    [Scammer Report] "Name of the player you are reporting";
    [Harassment Report] "Name of the player you are reporting";
    [Advertising Report] "Name of the player you are reporting";
    [Sell for real money report] "Name of the player you are reporting".

    As for Forum reports, it should be in similar way, few examples:
    [Forum harassment in PM's / Shoutbox / Wherever you are getting harrassed] "Name of the forum user you are reporting";
    [Improper size of Signature] "Name of the forum user you are reporting".

    Basically in brackets you put the information about what exactly is the issue, why are you reporting, and after it you write a name of player / short description of bug. Easy as that.

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