100% Refund of Lost Items System

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RESiSTANT

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Hello friends,

From now on we have implemented new system and policy on refunding lost/missing items. We guarantee 100% refund of any lost or missing items from your account in case the item is lost by lag / chaos machine / jerridon / deletion of character or just disapperead from Store when you level reset your character or any other case which might happened. Just make sure always to report for your loss or your friend's loss in case your friend don't know how to report (that's why the friends is, right? To help each other). We will make sure to help even if your item is not bought from the WebShop.

To report, please simply use the following links:
Open ticket from here: click
or Create new Thread Missing Item Report from here: click

Make sure you include the following information:
* Item name and options of every of the missing items.
* Ingame Character Name
* Description (how did it happen, when it happened (date/hour/gmt - e.g. 15th Sept, 8:00 PM GMT+8)

Without the above information we cannot guarantee our support to you so please make sure you provide enough information.

* In case any item with same serial you claimed for lost or missing is found in some other character's inventory or account's warehouse we will reply that the items is not missing from our database and close the thread / ticket because we cannot refund items which are already traded/sold for other items or just given away as an gift to other player.

* If you been robbed by a keylogger case then please submit the same ticket content but this time include the IP address used by you (go to www.showip.net) and the email address you have on the account. It's recommended for you to mail us from the same email your InfinityMU account is registered with.

Thank You,
The InfinityMU Team

Nuevo Sistema: 100% Recuperacion de Items Perdidos.


Hola amigos,


A partir de este momento nosotros hemos implementado un nuevo sistema y politicas para regresar items perdidos/faltantes. Garantizamos el 100% de recuperacion de cualquier item perdido o desaparecido de su cuenta en caso de que el item sea perdido por lag / maquina chaos / jerridon / borrado de personaje o simplemente desaparecio de su store cuando reseteo de nivel su personaje o cualquier otro caso que haya podido suceder. Simplemente asegurese de siempre reportar cualquiera de sus perdidas o las perdidas de sus amigos en caso de que ellos no sepan como hacer un reporte (Para eso son los amigos, no? Para ayudarse mutuamente). Nosotros nos aseguraremos de ayudarlos aunque su item no haya sido comprado desde el Webshop.




Para reportar, simplemente use los siguientes links por favor:
Abrir un ticket desde acà: Click
O cree un nuevo hiloe Reporte de Perdida de Items desde acà: Click


Asegurese que incluya la siguiente informacion:
*Nombre del item y las opciones de cada uno de los items faltantes.
*El nombre de su personaje en el juego.
*Descripciòn (Como sucededio, donde sucedio (fecha/hora/gmt Ej: 15 Septiembre, 8:00PM GMT +8).


Sin la informacion mencionada arriba no podemos garantizarle nuestro soporte hacia usted, por favor asegurese de proveer suficiente informacion.


*En caso de que cualquier item con el mismo serial que usted haya reportado por perdido o desaparecido es encontrado en el inventario de algun otro personaje o vault de alguna cuenta nosotros responderemos que el item no esta perdido de nuestra data base y cerrar el Hilo/Ticket porque nosotros no podemos retribuir items que ya se encuentran tradeados/vendidos por algun otro item o solo dado como regalo para otro jugador.


*Si usted ha sido robado por un keylogger entonces porfavor envie el mismo contenido del ticket/hilo pero esta vez incluya su direccion IP usada por usted (Vaya a www.showip.net) y la direccion de email que usted tiene en su cuenta. Es recomendado para usted mandarnos el E-mail de la misma direccion de e-mail que registro su cuenta de InfinityMU.




Gracias,
Administracion InfinityMU
 

ViiEM

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This is a great new feature man, thanks for looking out for our players!
 

Rara

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Now infinitians can recover their lost items even without donations with their accounts. Just provide the things required on retrieving it. Thanks for this RESiSTANT
 

!BeN!

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still , for keylogger they should not give items back ;)
how you get keylogger? you get 1 keylogger when you download hacks from internet or other bag 3rd party programs bla bla , < from here 80% players lose theyr acounts...
 

kalk1t

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this is a easy way to back your missed items back,and t's working 100% as venci said.so if you have somthing missed :D use that chance and back your missed items ;)
Thx Venci
 

RESiSTANT

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still , for keylogger they should not give items back ;)
how you get keylogger? you get 1 keylogger when you download hacks from internet or other bag 3rd party programs bla bla , < from here 80% players lose theyr acounts...
In most situations it's user's fault, but 50% it's not because they didn't wanted to download the keylogger, but the hack in the case (kidding xD) some mp3 or software. Anyway that's what we want to do - Help and punish the person who have send the keylogger or at least refund the items as longer as they are found in hacker's account, but not some innocent players accounts. If that's the case then we cannot really help because those innocent players might have paid for that items already too and because the case is becoming way more complicated. :)

Thanks!
 

Nyx

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thanks to you now the players can be more calm .. :dance:
 

Atheena™

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Resistant understand all of us he is kind administrator thanks for this sir resistant you're my boss until the end ;)

more power infinity mu

you make me smile :)

But sir where can we see the sended ticket??
 
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