YOu just need to type in your account information 3 times until you will get DC, afterwards try to open client and relog in again... Unless you did share your information to someone else If not Try doing what Ive told to you it will work..
he said me ingame that when he loged in 3/4 of his item disapeared and he found hes char to barrack's
he said only the elf items and the items he had in store and in vault dint disapear