Try to go in: https://www.infinitymu.net/?__cf_ch...PZqa7v4kZQYCpLXUVRBLOH_XELQTXhV3WNRtnJKSk4jnA.
Then log in in your account>Account Settings>Character Options and then find your bk in the List and press Teleport... i has that problem too with one Character from me and with teleport i resolve it. I hope that will help you a lot. Let me know