User is unbanned.
he approached to check his case again and this is the result:
[19:29:59][INFO] Account : [*****] Name : [Light-Fury] Command [weqweqweqweqweqweqweqweqweqweqweqweqweqweqweqwe]
First Client [24/01/2023 19:16:44] Player with account: [******] selected character: [Light-Fury]. Now playing game. Client he "failed" with.
Second Client [24/01/2023 19:22:43] Accepted connection Closed before the fail.
Third Client [24/01/2023 19:24:14] Accepted connection Open during the fail.
Fourth Client [24/01/2023 16:29:22] Accepted connection. Open during the fail.
First Client Closed [24/01/2023 22:59:42] Closed connection
Second Client Closed [24/01/2023 19:24:02] Closed connection
Third Client Closed [24/01/2023 22:53:24] Closed connection.
Fourth Client Closed [24/01/2023 22:53:09] Closed connection
in conclusion the player had at least three opend clients during his fail which can casue a delay and allow the player to faill in this way.